FAQ

Policies and FAQ


PRICING: Please note that all prices are in U.S dollars only and will be paid by Cash, Paypal, or money orders no checks.


ORDER PROCESSING POLICY: After you submit your order, you will receive a computer-generated confirmation that your order was placed. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed.


Item(s) paid for by Paypal are shipped within 24 hours when you place your order with The Toad.
Item(s) paid for by money order are shipped 3 business days after receipt.




OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service.


OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund.     


Payment Options Cash, Money order, and Paypal